Policies & Procedures

Appointments

We strongly encourage patients to make an appointment prior to coming in but walk-ins are welcome and we will try to accommodate you with the next available doctor.

If you have a preference for a particular doctor, we will make every effort to assist you. Otherwise you will always be offered another doctor to help deal with your problems. Any other doctors in the practice can readily see your electronic record. All medical records are confidential and will only be released with your consent.

Billing

We are a private billing practice but offer bulk billing to pensioners, concession cardholders and children under 16 years of age.

We appreciate full payment at time of consultation. EFTPOS, Visa/MasterCard, cheques and cash are all accepted.

Our electronic link with Medicare allows us to send your Medicare claim electronically, and with a simple swipe of your key card, your rebate will be deposited straight into your nominated cheque or savings account.

Results, Prescriptions and Referrals

Results of X-rays and pathology will require an appointment unless prior arrangement has been made with the doctor. Please pick up your X-rays before your appointment and bring the films with you.

Repeat prescriptions and referrals will also require an appointment to allow us to monitor your condition and keep your records up to date.

Referrals need your doctor to send a quality letter with necessary and recent history and results attached. It is illegal for us to backdate your referral.

Home Visits

Home visits are available to current patients on request during our normal operating hours.

Concern for other patients

If you have a cough or any flu like symptoms, we kindly request that you wear a mask so as not to spread the infection to others in the waiting room. If you are unwell, we will endeavour to find you an available room to wait. Please feel free to use the hand sanitisers available at the reception area

 

 

 

Copyright 2016 Kirrawee Family Medical Practice rev.01/02/2017